Shipping policy

Shipping Policy

Last updated: 28 October 2026

At Workintonretials Ltd, we aim to process and deliver your orders as quickly and efficiently as possible. Please read our shipping policy below for information about order processing, delivery times, shipping charges and tracking.

1. Business Contact Details

Business name: Workintonretials Ltd

Address: 25 Mabel Royd, Bradford, United Kingdom, BD7 2PF

Email: workingtondecor@gmail.com

Telephone: 01274296988

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Orders are not normally processed on weekends or UK public holidays.

During busy periods, promotional events or unforeseen circumstances, processing may take longer. If a significant delay occurs, we will endeavour to keep affected customers informed.

3. Shipping Destinations

We currently aim to serve customers in the United Kingdom.

Delivery availability may vary depending on the delivery address and the products ordered. Any additional destinations we serve will be displayed at checkout where applicable.

4. Delivery Times

Estimated delivery times after dispatch are as follows:

Standard UK delivery: 2–5 business days.
Remote areas: Delivery may take longer depending on the location.
Pre-order or special-order products: Delivery times will be communicated where applicable.

These timeframes are estimates and are not guaranteed unless a specific delivery date or commitment has been agreed with you.

We will take reasonable steps to deliver your order within the applicable period required by law.

5. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Delivery charges may vary depending on the delivery address, order size, weight and shipping service selected.

If free shipping is offered on eligible orders, any applicable conditions will be displayed on our website or at checkout.

6. Shipping Services and Delivery Partners

We may use reputable third-party postal, courier and delivery services to deliver orders.

The delivery service used may depend on the destination, package size, product type and availability.

Once your order has been dispatched, delivery is handled by the relevant carrier. However, we remain responsible for our obligations to you under applicable consumer law.

7. Order Tracking

Where tracking is available, tracking information will be provided by email or through the relevant shipping service after dispatch.

Please allow time for tracking information to become active in the carrier's system.

If you have not received tracking details or need help locating your order, contact us at workingtondecor@gmail.com.

8. Incorrect Delivery Information

Please ensure that your delivery address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible. We will try to update the details before dispatch, but changes cannot be guaranteed once an order has been shipped.

Additional delivery charges may apply where a new delivery attempt or redirection is required due to incorrect information supplied by the customer, where permitted by law.

9. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate.

We may contact the delivery provider to obtain an update and help resolve the issue.

If your order is lost, significantly delayed or not delivered, your rights under applicable UK consumer law will apply. We will work with you to find an appropriate resolution.

Unless otherwise agreed, goods must generally be delivered within 30 days of the contract being made. Different arrangements may apply where a delivery date has been agreed or the law otherwise permits.

10. Damaged or Incorrect Orders

Please contact us at workingtondecor@gmail.com if your order arrives damaged, contains the wrong item or does not match your order.

Please provide your order number and, where possible, photographs of the packaging or damaged product to help us assess the issue.

We will review the circumstances and explain the available options in accordance with your statutory rights.

11. Customs Duties and International Orders

If we offer international shipping in the future, customs duties, import taxes and other charges may apply depending on the destination country and the shipping arrangements.

Any applicable charges and responsibilities will be explained where required before the order is completed.